Responsible information handling
Your information is sensitive.
Its protection should be taken seriously.
Medical and medico-legal documentation can contain highly sensitive personal and health information. Confidentiality must remain fundamental at every stage of the transcription process.
A clear process begins before the first file is sent.
Every client’s requirements can differ. MTScribe will discuss the agreed workflow for audio, supporting documents and completed transcription before work begins.
We welcome questions about access, transfer, storage, retention and deletion procedures. This page intentionally avoids unverified technical or certification claims.
Before sharing information
Confirm the workflow that applies to your service.
Please avoid sending confidential patient information through the general enquiry form. Call us first so we can discuss your needs and the appropriate next step.
Call 0479 140 142 →Questions to discuss
Know how your information will be handled.
- How audio is submitted
- Who can access client information
- Transfer and storage arrangements
- Confidentiality procedures
- File retention periods
- File deletion procedures
- Backup arrangements
- Your organisation’s requirements